Info@grantelecom.com
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Location: GrantTelecom » Supports

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  • Info@grantelecom.com

The Technical Support of our company follows the principle of “The customer satisfaction is our persistent pursuit”, so that we set up our Technical Support Department to assist Marketing Department to ensure a perfect before-and after-sale service and smooth market operation.

 

The specially-assigned staff members create files for our clients and record the information of products from processing to factory-leaving, we will also keep the record list in files for inspection at anytime. To meet the requirement of customers, we will send professionals from our company to offer systematic designing advice and recommend suitable products in accordance with the real situation.

 

We provide a two-year warranty, any damage or breakdown (not artificially made) to the product happen, we will replace those broken components caused by raw material flaw or manufacturing problems for free within the warranty period. If the damage is artificially made or caused out of warranty period, we will help replace the components while only charging the cost price.

 

Our company will also supply customers with various technical support and training courses. Regular return visits will be paid to improve the communication with you and solve problems in time.

 

We will offer manuals, remote and on-site technical support for all the equipment of our company. As for the requirement of consultation, installation and repair, we will soon respond with solutions within 24 hours.

 

Welcome to our company for technological exchange and factory-leaving inspection. The technical staff will provide you with excellent service featuring on-site operation demonstration and close communication.

 

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